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  • Dish Network Gives Super Bowl Commercials Their Due

    Dish Network has announced that subscribers to its satellite TV service can enable Reverse AutoHop for this Sunday's Super Bowl. This feature will enable viewers with the Hopper Whole-Home HD DVR to watch the commercials alone without having to fast-forward through the game. To utilize Reverse AutoHop, customers need only have the PrimeTime Anytime feature enabled for NBC prior to kickoff.

  • FCC Issues Tough Warning Against WiFi Blocking

    The FCC on Tuesday issued a warning that intentional blockage of personal WiFi hotspots was illegal and would be subject to enforcement. The FCC has noticed a "disturbing trend" among hotels and other commercial establishments of blocking consumers' personal WiFi hotspots on their premises, it said. The agency last year conducted an investigation of Marriott International for WiFi blocking.

  • Is T-Mobile Burning Too Hot?

    T-Mobile US strikes again with its new Score offering. Score is like its Jump program for the company's credit-challenged customers. I like all the activity going on at T-Mobile. It is alive once again. That's the good part. However is it starting to burn too fast and too hot? If so, could it burn itself out? Jump is T-Mobile's version of similar plans offered by other carriers.

  • Twitter Adds Cliques and Flicks

    Twitter on Tuesday announced two new offerings that could bolster its efforts to compete with Facebook. The new group functionality will let them direct message up to 20 members of a group simultaneously. They also will be able to shoot, edit and share video from within Twitter's mobile app. Twitter will be rolling out the new features in the coming weeks.

  • Customer Science

    Part of my new year routine has been ordering new business cards. In this electronic age, they are the only things I actually print, and I'm a writer! In a few weeks I'll publish a book, Solve for the Customer, in paperback, and the two are related. I made a discovery while writing the book that fundamentally changes what I do for a living and the title I use, hence my need to reprint.

  • Businesses Seek Liability Protection for Cybersecurity Disclosures

    "No foreign nation, no hacker, should be able to shut down our networks, steal our trade secrets, or invade the privacy of American families," President Barack Obama told the U.S. Congress during the State of the Union Address last week. However, hunting down the perpetrators of cyberattacks that compromise national security or disrupt commerce is only going to get more difficult in the future.

  • Cablevision Freewheels Into WiFi-Only Phone Territory

    Cablevision on Monday announced plans for Freewheel, an all-WiFi mobile phone service offering unlimited data, talk and text to residents of New York, New Jersey, Connecticut and Pennsylvania. The prepaid service will connect to Cablevision's Optimum Online WiFi network of 1.1 million hotspots. Optimum Online is Cablevision's high-speed Internet service.

  • Engage.cx Makes Customers an Offer They Can't Lose

    Engage.cx just secured $2.9 million in Series A financing. The round of participating investors is noteworthy, but for the CRM industry the real intrigue lays in Engage.cx's premise -- or rather, promise: how to present a unified cohesive customer service operationr, no matter which channel is used. Other vendors claim they can do this, but Engage.cx is taking a novel approach.

  • China Overtakes US in iPhone Sales

    Apple is expected this week to report that last year's iPhone sales in China exceeded those in the U.S. Thirty-six percent of iPhone shipments in the most recent quarter reportedly went to China, while just 24 percent went to the U.S. This shift took place over the past year; in the year-ago quarter, the U.S. accounted for 29 percent of all units sold, while 22 percent went to China.

  • Coinbase Bitcoin Exchange Off to a Rocky Start

    Coinbase on Monday launched Coinbase Exchange, the first regulated bitcoin exchange in the U.S. It got the jump on the upcoming Gemini exchange currently being established by Cameron and Tyler Winkelvoss. The firm debuted in 24 U.S. states, but the launch was bedeviled with problems. Some pages reportedly failed to load completely, and some users had problems with access.

 

 

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