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  • Amazon's Cold Fire Phone Inflames Investors

    Amazon on Thursday posted a net loss of $437 million for the third quarter. For the same period in 2013, it posted a net loss of $41 million. Amazon had warned shareholders when it reported its bleak second quarter performance in July that the next quarter would be equally grim. However, that did not keep investors from reacting in surprise and dismay when the Q3 report arrived.

  • CRM Selection: Getting Requirements to Reflect Reality

    Perhaps the most important thing you can do before buying business software is to understand what you really want. Software is different from buying a car -- a physical thing you can inspect and whose operation you understand. It's different from buying a commodity, whose characteristics are already clear and there's little variation from purchase to purchase.

  • Zuckerberg Talks His Way Into Chinese Hearts and Minds

    When Facebook CEO Mark Zuckerberg went on stage at Tsinghua University in Beijing Wednesday for a 30-minute Q&A session, the audience expected him to do what foreigners generally do: Utter a few words in Mandarin to acknowledge their culture, then depend heavily on translators. Instead, Zuckerberg elicited gasps of approval from the audience when he spoke in Mandarin all the way.

  • Ello Sets Its Ad-Free Promise in Stone

    Ello on Thursday made its ad-free philosophy official by incorporating it into a new company charter. Now converted to a public benefit corporation, the social network has stipulated not only that it will never make money from selling ads or user data, but also that any new owners will have to comply by those terms as well, in the event it's ever sold.

  • The Customer Science Revolution

    Bluewolf, the consultancy that was founded to assist customers implementing and deploying Salesforce.com, has released its annual State of Salesforce report. There is very little that's controversial. Salesforce is a juggernaut at this point, growing at an exceptional and exponential pace. My only quibble with the account is that it does not look very far beneath the surface of the statistics.

  • Is Amazon a Robber Baron or a Robin Hood?

    Amazon's tactics in its ongoing battles with content publishers are fast becoming a bone of contention. The company has delayed distributing content from companies it's tussling with over content price points or its cut of the take. It's been steering customers to other publishers, at times overtly. Amazon's actions have given rise to speculation that it might perhaps be getting too powerful.

  • Divvying Up the US' Crucial Wireless Spectrum

    The U.S. government is about to hold another wireless spectrum auction. Why is spectrum so important? If you owned a brand new car with brand new tires, you would still need air in those tires in order to drive, right? That's wireless spectrum. It's the air inside the tires that lets you drive. Without spectrum, you can't use mobile apps. The problem is, wireless spectrum is not unlimited.

  • FTC Snags Soltani for Chief Technologist Role

    Privacy expert and Pulitzer Prize-winning journalist Ashkan Soltani will be the FTC's new chief technologist, FTC Chairwoman Edith Ramirez announced Tuesday. "Ashkan is well qualified and was an excellent choice for the agency," said Ginger McCall, an associate director with the Electronic Privacy Information Center. Soltani will succeed Latanya Sweeney in the position beginning in November.

  • Toll Fraud Can Take a Big Toll on SMBs

    Toll fraud -- the hijacking of a phone system to dial out to premium numbers in distant countries at several dollars a minute -- costs companies more than $4.7 billion a year, up nearly $1 billion from 2011. Major carriers, such as the companies that make up the CFCA, have sophisticated fraud systems in place to catch hackers, and they can afford to credit customers for fraudulent charges.

  • Some Apple Pay Users Get Double-Billing and Double-Talk

    Shortly after Apple Pay's Monday launch, some eager early users were unsettled to see duplicate charges on their accounts. Apple Pay lets iPhone 6 or iPhone 6 Plus users store credit card information on their devices and then pay for products using tap-to-pay terminals in stores, or via apps when shopping online. However, in some cases, it appears to be dinging consumers' accounts twice.

 

 

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