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Microsoft is going home empty handed from its skirmish with Yahoo's Jerry Yang, but has the company been hurt or just biding its time?
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In a surprise move, Microsoft's CEO withdraws his offer for search provider Yahoo, citing economic differences.
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New e-commerce security requirements are vague enough to leave everyone wondering what to do.
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The online retailer mounts a constitutional challenge to the controversial state law that aims to clamp down on collecting Internet sales taxes.
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A sweeping overhaul at its AOL unit can't help offset sagging earnings at the media conglomerate, which plans to spin off its cable group.
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The Microsoft subsidiary targets BlackBerry for 'on-the-go'
information services.
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The media kingpin grabs Adify in a shift into the potentially lucrative space of building vertical ad networks.
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On the heels of Open AIM, AOL is now planning to open its pay-per-minute Call Out service to developers.
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With steady growth in visitors and page views to its redesigned properties, the Internet pioneer claims its transformation is paying off.
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Search giant joins the great migration as advertisers look to the mobile device.
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Attention! We're listening! Seeking competitive advantage and profitability through good relations with the social media, the B2B world has energetically embraced the grand online colloquy known as the two-way talk-back "conversation." Online social media platforms are now in play in the B2B relationships that organizations have with their vendors, suppliers, partners and contractors.
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If you could clone your best agent hundreds or thousands of times over, you could ensure that each and every customer calling your contact center receives the same high-quality, friendly and informed response. In reality, natural language speech self-service is probably the closest and best alternative to delivering cost-effective and customer-friendly service.
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In a move sure to renew debate over how broadband access should be sold, Comcast is reportedly mulling a cap on how much data a customer buying its basic high-speed Internet access package can use each month. Comcast, the No. 2 provider of high-speed Web access in the U.S., would establish a preset monthly data usage level and then charge a fee for users who exceed that level.
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The Internet Archive revealed Wednesday that the FBI dropped an effort to secretly obtain information about the online activities of one of the digital library's users. The Archive revealed that it had been served a National Security Letter by the FBI last year about one of its patrons.
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A federal judge in Los Angeles has awarded the MPAA $110 million in compensation from Valence Media, operator of the now-defunct file-sharing Web site TorrentSpy. U.S. District Judge Florence-Marie Cooper ordered Valence Media to pay $30,000 for each copyright infringement of nearly 3,700 movies and television programs that were downloaded. The MPAA took TorrentSpy to court in February 2006.
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Microsoft's Zune and NBC's downloadable television shows stand at the center of the latest digital rights management dustup. On Wednesday, New York Times blogger Saul Hansell reported that Microsoft might build a copyright manager into every Zune player, ostensibly in response to an NBC demand for copyright protections of its downloadable content.
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In early 2002, the founders of Azul Systems wagered that Java was going to become a prominent enterprise platform. If that happened, they suspected enterprise customers of Java would soon need relief from the pain points caused by poor scaling and disappointing deployment costs.
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Until now, having Google chief executive Eric Schmidt sit on Apple's board of directors has made a lot of sense. Google, the world's largest Web-search engine, is one of the most influential companies in technology. Google has been incredibly supportive of Apple's flagship computer, the Mac, and has developed a lot of software for Apple's music-playing iPhone.
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Warner Music Group, whose artists include R.E.M., Madonna and Green Day, said Thursday that higher costs and a shift to digital music resulted in a wider second-quarter loss, and it suspended dividends. Shares tumbled more than 20 percent, or $1.87, to $7.18 in morning trading. For the period ended March 31, the New York-based recording company reported a loss of $37 million, or 25 cents per share.
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Traditionally, the contact center has been a cost center. However, with the contact center transforming into a profit center, the selling of products and services has emerged as an opportunity for the center to improve agent and customer interaction. Yet the challenge will be balancing customer satisfaction goals and driving profits.
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