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  • Can Ello Convince Facebook Fans to Say Farewell?

    Facebook may have garnered 1.3 billion users since its inception a decade or so ago, but today there's an upstart contender that has set its sights on much of that same social networking world. "Simple, beautiful and ad-free" is Ello's tagline, and the new social network is gaining considerable attention.

  • Amazon Cranks Up IoT Innovation Machine

    Amazon is ramping up its innovative hardware product testing and beefing up marketing strategies to give its nearly quarter billion customers better ways to buy its wares using Internet-connected devices. Amazon will boost staffing at its Silicon Valley hardware unit, Lab126, by at least 27 percent over the next five years, according to reports that surfaced last week.

  • Give the Gift of Social Customer Service

    Snow flurries and the smell of pine needles. Eggnog and hot apple cider. Gingerbread men and latkes. Stockings and dreidels. Ornaments and menorahs. Trips to see family, and... visits to the customer service department? The holiday season is upon us, and it isn't complete without a customer service interaction or two. Remember when there was an actual customer service counter in department stores?

  • Major Players Bid for Slice of Federal Health Records Pie

    The ambitious health information technology program now under way at the U.S. Department of Defense has garnered attention from some of the major e-commerce companies in the U.S. The DoD soon will evaluate bids for its 10-year, multibillion-dollar program to enhance its health IT capability, with an emphasis on electronic health records.

  • Facebook Launches Atlas to Shoulder the Whole Digital-Advertising World

    Facebook on Monday announced Atlas, a rebuilt ad platform that gives marketers access to its vast troves of user data and helps them direct highly targeted ads across the Web. "Atlas delivers people-based marketing, helping marketers reach real people across devices, platforms and publishers," explained Erik Johnson, head of the new Facebook service.

  • Banks, Businesses Scramble to Smash Bash Shellshock Bug

    Banks and businesses toiled over the weekend to crush a bug in a widely used open source operating system. The flaw has been in Unix for some 25 years, but it was revealed just last week. If exploited, the vulnerability could be used to inject malicious code or take command of a system or device. Dubbed "Shellshock," it requires patching systems and devices running Apple's OS X, Linux and Unix.

  • Debunking the Lead Numbers Myth

    Sales people love leads. They want lots of them, and they want them now. The more leads, the more money -- because sales is a numbers game, right? Well, yes and no. Some believe in an equation that says X number of leads will produce Y number of closed deals. If you make X greater, Y will be greater, too, right? That's a quaint thought, but it's not the way it works.

  • Leveling the Monetization Playing Field on the Internet of Things

    The Internet of Things is expected to be a $7 trillion market in six years. However, many small to medium-sized IT firms that do not have the capital to acquire the Nests of the world are left to wonder how they can benefit from this lucrative trend. SMBs with little or no IT in-house support can monetize this new market without reinventing the wheel.

  • Amazon Takes a Leap of Faith With 'Transparent'

    With the launch on Friday of its latest original series, Transparent, Amazon may be signaling its intention to challenge Netflix in the streaming video market. Amazon already has earned praise for its original programming, but it hasn't reached the critical or audience success of Netflix offerings such as House of Cards or Orange Is the New Black.

  • Apple Dismisses Bendgate

    Apple has been plagued by two iPhone 6 issues in recent days: 1) an update to its iOS 8 operating system wound up disrupting cellular connectivity and disabling the Touch ID fingerprint reader to unlock it; and 2) numerous reports surfaced in mainstream and social media that it bends. About the iOS 8 issue, Apple has been most apologetic. On the reports of the iPhone 6 bending? Not so much.

 

 

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